ALBERTO CHANDLER JOHNSTON IV

Spearheaded daily restaurant operations, consistently achieving high guest satisfaction and ensuring rapid, accurate service standards across all shifts.

Optimized labor scheduling and shift execution, significantly improving team productivity and controlling payroll costs to consistently meet operational targets.

Directed full-cycle talent management, including hiring, onboarding, coaching, and performance management, to build a high-performing team and mitigate turnover risk.

Oversaw comprehensive inventory management, ordering, and vendor coordination, successfully minimizing stockouts, reducing shrink, and controlling food waste.

Enforced rigorous food safety, cleanliness, and brand standards through regular audits, targeted training, and corrective actions, ensuring 100% compliance with health regulations.

Directed comprehensive end-to-end restaurant operations, consistently delivering exceptional guest experiences and maintaining rigorous brand standards.

Developed and optimized weekly labor schedules, strategically allocating staff to meet demand and achieve payroll cost targets.

Recruited, hired, and onboarded new team members, providing comprehensive training and coaching supervisors to elevate performance and accountability.

Managed detailed inventory counts, optimized ordering processes, and cultivated strong vendor relationships, resulting in improved in-stock levels and reduced waste.

Monitored key performance indicators (KPIs) and generated detailed performance reports, identifying operational gaps and implementing solutions to enhance revenue and profitability.

Managed daily tour operations, coordinating complex schedules, routes, and team coverage to consistently deliver high-quality, on-time guest experiences.

Supervised and coached tour guides, enhancing service consistency, optimizing guest engagement, and improving issue resolution efficiency.

Resolved escalated guest concerns and complaints, utilizing effective conflict resolution strategies to maintain high satisfaction rates and positive online reviews.

Ensured operational readiness by meticulously coordinating supplies and logistics, and rigorously monitoring quality standards across all tour activities.

Analyzed and reported operational performance data and recurring issues to leadership, directly contributing to continuous improvement initiatives in tour delivery.

Consistently delivered fast, accurate customer service in a high-volume environment, maintaining exceptional guest satisfaction scores.

Executed precise food preparation and order fulfillment, upholding stringent quality, speed, and accuracy standards.

Adhered strictly to food safety, cleanliness, and sanitation procedures, ensuring full compliance with health regulations and store standards.

Efficiently managed inventory support and station restocking, minimizing downtime and ensuring seamless shift operations.

Collaborated effectively with cross-functional team members during peak periods, enhancing throughput and consistently meeting service goals.